Return Policy

Return & Refund Policy

Effective Date: August 2026

At Ferris Wheel Creations, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure you receive premium-quality jewellery. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only under the following conditions:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The product is missing any item mentioned in the order.

To be eligible for a return:

  • You must request a return within 48 hours of receiving your order.

  • The product must be unused, unworn, and in its original packaging.

  • All tags, boxes, pouches, invoices, and accessories must be returned with the product.

  • Products showing signs of use, damage caused after delivery, or missing packaging will not be accepted.

Items That Cannot Be Returned

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Earrings (unless damaged or incorrect)

  • Sale or Clearance items

  • Gift Cards

  • Customized or Personalized Jewellery

  • Products damaged due to improper handling or misuse

How to Request a Return

To initiate a return, please contact us with the following details:

  • Order Number

  • Full Name

  • Registered Mobile Number

  • Reason for Return

  • Clear photos or an unboxing video showing the issue

Our customer support team will review your request within 1–2 business days.

Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • If you paid through UPI, Debit Card, Credit Card, Net Banking, or Wallet, the amount will be refunded to the same payment source.

  • Shipping charges (if applicable) are non-refundable unless the mistake was on our side.

Exchange Policy

We currently offer exchanges only for:

  • Wrong Product Delivered

  • Damaged Product

  • Manufacturing Defect

Exchange requests must be raised within 48 hours of delivery.

Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect item:

  1. Do not use the product.

  2. Take clear photos of the product and packaging.

  3. Contact us within 48 hours of delivery.

  4. We will arrange a replacement or refund after verification.

Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once the order has been dispatched, cancellation is not possible.

  • If cancelled before dispatch, the full amount will be refunded.

Return Shipping

  • If the return is due to our mistake (wrong product, damaged item, manufacturing defect), we will bear the return shipping cost.

  • If the return is not approved under our policy, the customer will be responsible for the shipping charges.

Important Notes

  • An unboxing video is highly recommended for faster claim verification.

  • Returns requested after the allowed period may not be accepted.

  • We reserve the right to reject returns that do not meet our policy requirements.

  • Refund processing time may vary depending on your bank or payment provider.

Need Help?

If you have any questions regarding returns or refunds, our support team is here to help.

Ferris Wheel Creations
Email: support@ferriswheelcreations.com
Website: www.ferriswheelcreations.com

Thank you for shopping with Ferris Wheel Creations. We appreciate your trust and look forward to serving you again.

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